THINGS WE GET ASKED A LOT
We know you’ll love your Tackle undies BUT in the unlikely case you don’t we will give you a FULL refund on your FIRST pair.
If you buy a pair and they aren’t quite right, keep that pair and we’ll refund you for one pair or send you the correct size/style for FREE. Valid one time per customer and/or household.
If you buy multiple pairs, we offer a 30 - Day Return Guarantee, so be sure to try only one pair and don’t open the other bags in case you’re not happy with them. Keep the pair you’ve tried on and send the unopened undies back to 5 Lakeview Drive Scoresby 3179 Australia with a copy of your order confirmation and we’ll refund you the full amount of your order once we’ve received the parcel. If you’d like to swap the returned undies for different size be sure to include a copy of your order and a note requesting the new size required.
1. If we do not receive a printed copy of your order confirmation with the returned undies this offer is not valid.
2. If multiple undies have been returned, the refund will be processed when the undies have been received by Tackle, not prior.
3. If the returned underwear have been worn or the bags have been opened this offer is not valid
4. This offer is not valid if you want to change the colour of your undies
5. This offer is only valid one time per individual and/or household address.
We suggest a cold wash to maintain your Tackle to the highest order. Avoid tumble drying and bleach at all costs. No one wants patchy Tackles!
Not only is bamboo highly renewable, growing much quicker than cotton, it also requires a lot less water. It wicks away unwanted moisture and lets your nuts breathe. Added bonus, it’s damn soft too = happy plums.
Don’t you worry, we’ll send you a confirmation email with all the details about your incoming banana hammock. If you don’t receive one within 24 hours, we are happy to take your call or you can send us an email at [email protected].
Australia: 2-7 business days from dispatch (eastern seaboard usually quicker), however can become longer during peak holiday periods. New Zealand: 10 business day from dispatch International: Varies significantly from country to country.
Australia, New Zealand & the USA: FREE!
International: $15 for orders under $100 and FREE for orders over $100
We like to be flexible like our undies so we will try our best to switch or cancel it for you but after we pack that special order, there’s no turning back. Once you get them, we doubt you would’ve wanted to cancel the order anyway.
Due to hygiene regulations, we cannot accept returns or exchanges for any OPENED pairs of underwear. Please check your tackle is comfy in the FIRST PAIR before opening the rest. If for some reason you are unhappy with your purchase, please feel free to keep the first pair and return the UNOPENED undies and we will refund you in full. If however, your order is more than 12 months old, we will not accept a return or refund.
We have a handy size guide up on our website so please measure yourself correctly, we’ll know if you exaggerate. However, feel free to keep the first pair, return the unopened undies and we’ll send out replacements in the correct size.
If a sneaky pair of trunks has gotten past our Barb in the Quality Assurance department, feel free to send us an image at [email protected] explaining the issue. We will then assist you on how to mail the faulty trunk/s back to our Quality Assurance team for assessment before a refund/replacement will be processed. If the product is deemed to be faulty, we will happily swap out the number of returned products with fitter, healthier trunks. We wouldn’t want your nuts missing out on the comfiness! *Please note we can only replace or refund to the value of the underwear that have been returned to Tackle head office so don’t chuck them away!
We know technology can be glitchy at times. Don’t worry just email us explaining your issue and we’ll work out a solution so you’ll be able to order the most comfy underwear Australia has to offer.
Excellent; we’re always on the lookout for new Tackle talent. Hit us up at [email protected] with a pic or video.